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06 Jul 2021
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Can't create a wall 14 Nov 2020 20:12 #2865

  • Iain Grant
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Thanks, I have emailed the files.

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Can't create a wall 14 Nov 2020 14:11 #2864

Hi,

we never heard of such an effect.

Could you please send us your application logfile, to be found on the HELP - Diagnostics ribbon.
And the project file in its current state please.

Send both files to costumercare@visualbuilding.co.uk

A reinstall would not help. The software stores settings, if you made some, in a userconfig.xml file in your user directory.
E.g. C:\USERS\Your_Username\Documents\Visual Building...\

You could delete this file and the backup, which has the same file name but *.bak as file extension.
That resets the software in its state after installation. Config files are then automatically created when you launch the software next time.
But I don't think it will make a difference

Kind regards

Thomas

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Can't create a wall 14 Nov 2020 13:34 #2863

  • Iain Grant
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Hello everyone.

The software has stopped me from been able to create walls after a period of time. I can move / copy / paste a new wall. However when I create a wall it lets me place the start point, but as soon as I move the curser the wall disappears. This occurs even in a new project after drawing half a dozen walls.

Anyone else had this? I have re-installed the program but this has not helped.

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