In all versions of Visual Building there are some diagnostic tools located in the Help tab - Diagnose toolbar.
This includes the following tools:
Start project diagnostic
Show log file
Test graphic hardware
Show Support dialog
Start project diagnostic
Support may ask you to run these tests to test for project specific problems.
The Start project diagnostic function will provide you with a tree view of the current project. This can be especially useful for identifying where you may be using a specific material or texture.
Show log file
This gives you and us the ability to investigate and debug problems.
Alternatively the app.log file can also be located in:
C:\Users\yourname\Documents\Visual Building Basic
x:\Users\xxxxxxxx\Documents\Visual Building xxxxx , where x may vary due to your choice / version.
which is useful to know especially if for some reason your Visual Building refuses to start. If needed, you can email a copy of this file to us. Please be sure to use the correct email address: customercare@visualbuilding.co.uk
Test graphic hardware
This gives you and us the ability to investigate and debug graphic card problems. If needed, you can email a copy of this file to us. Please be sure to use the correct email address: customercare@visualbuilding.co.uk
