Technical Support may ask you to take a screen shot, and if you are not sure how to here is the information.
How to take a screenshot
Windows has a tool that enables you to take a screenshot, called Snipping Tool.
Windows 7:
Click Start button, and in the Search Programs text box, type Snipping Tool and press Return. The Snipping Tool will run
Windows 8:
Click Windows button, and in the Search text box, type Snipping Tool and press Return. The Snipping Tool will run.
The tool is easy to use but full instructions are
here
or if you prefer a video:
Snipping Tool can save the screen as a .png, which you can attach to your email or upload to the forum.
