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TOPIC: Anti Virus Report False Positives

Anti Virus Report False Positives 23 Jul 2014 07:37 #1599

Some users assume that anything that their Anti-Virus reports is a virus. If you have time to read the virus report, you will see that this is not always the case. The following will vary depending upon your Anti-Virus program, version and settings. Norton is the worse offender for these false reports.

Norton Virus Checker: WS.Reputation.1

We regularly update our install files, and after such updates, many users are concerned that they receive virus warnings such as:

Clicking on View Details gives:


THIS IS NOT A VIRUS. The virus checker is only warning you that the file is new, e.g. less than 1 week old.. To continue downloading Visual Building, simply click on Restore or click on Options and select Restore ane exclude this file

This is what is called a false positive, and many other legitimate software companies complain that such files are quarantined for no other reason than being new.

Some of the more aggressive virus checkers will simply delete/quarintine the file, and you will then need to recover the file from folder where it has moved the file to.

Norton does provide software publishers with a system to add new files to their "white list", each and every time we update a file.... but Norton often takes several weeks to add to their white list, by which time the file is no longer new or we have issued yet another update.

Norton: File Insight

Norton's File Insight is warning you that the file is new.


Click on Trust Now


Norton: PUA.Gen

This Virus Report often affects our Downloaders, because by attempting to download the main Visual Building install program, Norton has determined that it is "acting suspiciously" and so removes the downloader program. Again THIS IS NOT A VIRUS but the download program doing what it is supposed to do, and download a program.


You can reverse this action by clicking Restore

Trojan. ADH2

The definition of a trojan virus is a program that downloads another program. Well this is exactly what our downloader does. Its a small program that downloads a larger Setup program. In the case for Visual Building's downloaders Norton reports this as suspicious and treats it as a trojan virus. This is not a virus.


Simply click on Restore or click on Options and select Restore ane exclude this file
Some settings in Norton, will allow Norton to automatically remove a file even before the download is completed, in which case you can not restore the file. In such cases you should disable the Anti-Virus program while you download and install- but dont forget to enable it again.

If you are concerned by any other virus reports while downloading Visual Building software, please inform us.
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Anti Virus Report False Positives 15 Dec 2015 19:41 #2382

Hi, I hope you can help me, please. I've purchased the basic this afternoon but ever since I'm having problems downloading. Somethings blocking it but I don't know what. I just get a warning that it's disinfecting a threat please wait and that everything disappears.
Can you help?
Thanks
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Anti Virus Report False Positives 15 Dec 2015 20:19 #2383

Chris,

The download email has two download links. The first is for slow internet connections and will download the larger install file. Unfortunately some anti-virus programs interpret this action as a threat, ie thats exactly what a trojan virus would do. Of course our software is not a virus, but some anti virus programs are not so good at identifying this fact.
You could switch off your anti virus program during the download and installation.
The second link is a direct link to download the installation file. Try using this second link.
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